FAQ Support

Frequently Asked Questions

Find answers to common questions about our Document Management System.

Quick Stats

99.9%
System Uptime
24/7
Support Available

Customer Success

Join over 1,000+ organizations that trust our DMS solution for their document management needs.

1Doc.ph stands out with its AI-powered intelligent capture, industry-leading security features, and intuitive user interface. Our solution offers:

  • Advanced OCR with 99.9% accuracy
  • Military-grade encryption (AES-256)
  • Automated workflow capabilities
  • Industry-specific compliance features
  • 24/7 local support

Security is our top priority. We implement multiple layers of protection:

  • AES-256 encryption for all documents
  • Role-based access control
  • Two-factor authentication
  • Regular security audits
  • Compliance with international security standards
  • Automated backup systems

We offer comprehensive support including:

  • 24/7 technical support
  • Dedicated implementation team
  • Regular training sessions
  • Online knowledge base
  • Monthly system updates
  • Personal account manager

Yes, our DMS offers extensive integration capabilities:

  • API-first architecture
  • Pre-built connectors for popular business systems
  • Custom integration development
  • Support for standard protocols (REST, SOAP)
  • Automated data synchronization

We offer flexible pricing options:

  • Per-user monthly subscription
  • Enterprise-wide licensing
  • Custom pricing for specific needs
  • Volume discounts available
  • No hidden fees
Contact us for a detailed quote tailored to your organization's needs.

Implementation timeline varies based on your needs:

  • Basic setup: 1-2 weeks
  • Standard implementation: 4-6 weeks
  • Enterprise deployment: 8-12 weeks
  • Includes system configuration, data migration, and training
  • Phased implementation available for large organizations

Still Have Questions?

Our team is ready to help you understand how our DMS can transform your document management processes.