Frequently Asked Questions
Find answers to common questions about document management systems and discover why we're the official Gold Reseller for Philippine businesses.
Quick Stats
Customer Success
Join over 1,000+ organizations that trust our document management solutions for their business needs.
1Doc.ph is the official Gold Reseller in the Philippines, providing comprehensive solutions with local expertise and support. As your trusted partner, we offer:
- Official Gold Reseller certification
- Local Philippine expertise and support
- Implementation and training services
- Industry-specific customization
- 24/7 local support
- Competitive pricing and financing options
On-Premise DMS is deployed within your protected local network, giving you complete control over your data security and compliance. We implement enterprise-grade security as a top priority, providing multiple layers of protection with industry-leading security standards:
- Deployment within your protected local network infrastructure
- AES-256 encryption for all documents
- Role-based access control
- Two-factor authentication
- Regular security audits
- Compliance with international security standards
- Automated backup systems
- Advanced security monitoring and threat detection
Cloud DMS is hosted on Microsoft Azure, one of the world's most trusted and secure cloud platforms. Azure provides state-of-the-art security infrastructure with:
- ISO 27001, SOC 2, and GDPR compliance certifications
- Enterprise-grade AES-256 encryption at rest and in transit
- Advanced threat protection and 24/7 security monitoring
- Multi-factor authentication and identity management
- 99.9% uptime service level agreement (SLA)
- Geo-redundant backup and disaster recovery systems
- Regular third-party security audits and penetration testing
- Physical security at Azure data centers worldwide
This represents state-of-the-art security infrastructure trusted by Fortune 500 companies globally. For complete details on Azure's comprehensive security measures and DocuWare's cloud security architecture, please consult the official DocuWare website.
Data privacy is a fundamental priority for both DocuWare and Microsoft Azure. We maintain the highest standards of data protection and regulatory compliance:
DocuWare Certifications:
- ISO 27001 - International standard for information security management systems
- GDPR Compliance - Full compliance with European General Data Protection Regulation
- Industry-Specific Regulations - Meets requirements for healthcare, finance, and legal sectors
- Data Processing Transparency - Clear data handling and processing policies
- Privacy by Design - Built-in privacy controls and data protection measures
Microsoft Azure Certifications:
- ISO 27001, 27017, 27018 - Comprehensive information security and cloud privacy standards
- SOC 1, SOC 2, SOC 3 - Service Organization Control compliance reports
- GDPR - European data protection regulation compliance
- HIPAA/HITECH - Healthcare data privacy and security standards
- PCI DSS - Payment card industry data security standards
- FedRAMP - US government cloud security standards
- Regional Certifications - Including APAC, EU, and Americas-specific compliance
Both platforms undergo regular third-party audits and maintain transparent data processing practices. Your data remains under your control with clear policies on data location, retention, and access rights.
As an official Gold Reseller, we provide comprehensive support services:
- 24/7 technical support
- Dedicated implementation team
- Regular training sessions
- Online knowledge base
- Monthly system updates
- Personal account manager
- Local Philippine support team
DocuWare delivers exceptional document retrieval performance through advanced search technology and intelligent indexing:
Advanced Search Technology:
- Full-Text Search - Search within document content, not just file names or metadata
- Advanced Database Architecture - Optimized for high-performance document retrieval
- Automatic Indexing - Every document is indexed immediately upon storage
- Configurable Indexes - Custom index fields per document type for faster, more relevant searches
- Intelligent OCR - Scanned documents are automatically text-recognized and searchable
Performance Guarantees:
- Consistent Speed - Retrieval performance is not affected by repository size
- Under 5 Seconds - Even with tens of millions of documents stored, search results appear in under 5 seconds
- Scalable Architecture - Performance remains consistent as your document volume grows
- Multi-Criteria Search - Combine multiple search parameters without sacrificing speed
- Real-Time Results - Instant search suggestions and filtering as you type
This means whether you have 1,000 or 10,000,000 documents, you'll find what you need in seconds, dramatically improving productivity and user satisfaction.
Our solution offers extensive integration capabilities with flexible connectivity options:
- API-first architecture
- Pre-built connectors for popular business systems
- Custom integration development
- Support for standard protocols (REST, SOAP)
- Automated data synchronization
- Proven integration deployment methodology
Yes, DocuWare's advanced AI-powered OCR (Optical Character Recognition) technology goes far beyond basic text recognition. Our intelligent OCR engine can handle the most challenging document types that traditional systems struggle with.
Handwritten Text Recognition:
- Handwritten Documents - Recognizes most handwritten text, including cursive and print writing styles
- Forms and Applications - Accurately captures handwritten entries in forms, applications, and surveys
- Signatures and Annotations - Detects and indexes handwritten notes and signatures
- Mixed Content - Handles documents with both printed and handwritten text
Old and Degraded Documents:
- Historical Archives - Successfully processes old, faded, or yellowed documents
- Low-Quality Scans - Extracts text from poor-quality or degraded document images
- Damaged Documents - Recognizes text from documents with stains, tears, or wear
- Preservation - Digitizes aging documents before they deteriorate further
Multi-Language Support:
- Filipino Languages - Full support for Tagalog, Bisaya, Ilocano, and other Philippine languages
- English and International - Recognizes English and other major global languages
- Mixed Language Documents - Handles documents containing multiple languages
- Regional Dialects - Adapts to various regional writing styles and dialects
Complex Elements Recognition:
- Text in Images - Extracts text embedded within photos and graphics
- Stamps and Seals - Recognizes text in official stamps, seals, and watermarks
- Logos and Letterheads - Identifies text in company logos and document headers
- Tables and Forms - Accurately captures structured data from tables and form fields
This advanced recognition capability ensures that virtually any document type can be digitized and made fully searchable, preserving valuable information from historical records, handwritten notes, and complex documents that would otherwise be difficult to manage digitally.
Yes, 1Doc.ph provides comprehensive document scanning services to help organizations digitize their physical document archives. We understand that transitioning to a digital document management system often requires converting years of paper records into searchable digital files.
Our Scanning Services Include:
- Document Grooming and Preparation - Sorting, organizing, and preparing documents for optimal scanning results
- High-Volume Scanning - Professional-grade equipment capable of handling large document volumes efficiently
- Indexing and Metadata Tagging - Properly categorizing and tagging documents for easy retrieval
- Quality Control and Verification - Ensuring all documents are scanned correctly with proper image quality
- Secure Handling and Archiving - Maintaining confidentiality and security throughout the digitization process
- OCR Processing - Converting scanned images into searchable, text-based documents
Flexible Service Options:
- Equipment Provision - We supply professional scanning equipment and handle the entire digitization process
- Trained Manpower - Our experienced team can come to your location to perform scanning services on-site
- Staff Training - We can train your own personnel to perform document scanning and indexing in-house
- Hybrid Solutions - Combine our services with your internal resources for optimal efficiency
Whether you have hundreds or millions of documents to digitize, we can create a customized plan that fits your timeline, budget, and security requirements. Contact us to discuss your document scanning needs.
As an official Gold Reseller, we offer flexible pricing options:
- Per-user monthly subscription
- Enterprise-wide licensing
- Custom pricing for specific needs
- Volume discounts available
- No hidden fees
- Transparent pricing and licensing
Implementation timeline varies based on project scope and complexity:
- Basic setup: 1-2 weeks
- Standard implementation: 4-6 weeks
- Enterprise deployment: 8-12 weeks
- Includes system configuration, data migration, and training
- Phased implementation available for large organizations
- Proven implementation methodology
Still Have Questions?
Our experts are ready to help you understand how our solutions can transform your document management processes.